Skip to main content

Process orders and fulfillment

Available in: Merchant and Marketplace. Marketplace orders can have seller- level ownership and fulfillment.

Open Orders & Fulfillment → Orders and select an order to review its customer, items, totals, payment, shipment, refund, and activity information. The order page can show multiple operational signals; a single headline does not replace checking the supporting payment and shipment details.

Before you begin​

Sign in with an administrator account that can access the order and shipment workspaces. Available actions depend on the account's permissions, order state, edition, and configured providers. Consequential actions can require additional approval or authentication. See Manage administrators and access.

Review an order before acting​

  1. Confirm the order number and inspect its items, quantities, addresses, currency, totals, and activity.
  2. Compare the payment status with the provider evidence. Resolve any payment-integrity warning before treating an order as paid.
  3. In Marketplace, verify the seller and fulfillment owner for each item.
  4. Review existing shipment packages, carrier references, and prior actions. A timed-out request can have succeeded at the provider even when the page has not refreshed.
  5. Follow the configured fulfillment workflow for the installation. Confirm package details and destination serviceability before a carrier action.
  6. After a provider action, refresh and compare the Vendorzo record with the provider transaction or shipment reference before retrying.

Follow the operational handoffs​

Order review path showing payment verification, fulfillment ownership, shipment follow-up, and provider reconciliation.

The diagram is an operator decision aid, not a fixed order-status state machine. Available actions depend on the order, edition, permissions, payment provider, and configured carrier.

Shipment and fulfillment checks​

  • Check the shipment's current carrier state before sending or retrying a request. Use the provider's transaction or shipment identifier to reconcile an unknown result.
  • Do not assume that assigning a courier means the carrier accepted the shipment. Confirm the provider response and tracking reference.
  • Keep invoice, shipment, payment, and seller ownership evidence attached to the correct order workflow.
  • Order status choices and allowed transitions are configured for the installation. Use the option shown by the order workflow rather than assuming a universal sequence.

Before cancellation, refund, or another consequential action​

Read the warning and review the action's effect on associated shipments, payment, stock, seller ownership, and customer notifications. Some actions require additional approval or authentication. Stop if a provider result is unclear; do not repeat an action merely because the page has not updated.

For returns and refund confirmation, see Handle returns and refunds. For delayed or inconsistent provider updates, see Troubleshooting.

Last updated on